| Testimonials
“After completion of a comprehensive internal benchmarking
study, Kemper Auto and Home has extended its strategic partnership
with Innovation First Notice to include outsourcing the majority of our loss reporting. This relationship enables Kemper Auto and Home to
maintain efficient staffing levels within our regional offices,
while reducing lag time between the report of the claim to
the first contact to our insured. We continue to be impressed
by their willingness to customize their program to meet our
needs and the support of Innovation First Notice’s account management group.”
Mark Burnam
Claim Technology & Business Practices Director
Kemper Auto and Home
“Innovation First Notice allows Encompass to respond
quickly to the needs of our insureds so we can help them
at critical times. We receive comprehensive FNOL notifications
minutes after they're first reported. In one instance, an
Encompass adjuster received a report from First Notice so
quickly she was able to reach the insured while he was still
sitting in his damaged car—at the scene of the accident!”
Karen Schecht
Encompass Insurance
“The logic-based nature of Innovation First Notice’s intake
engine lets them assign our adjusters at first report. By
combining the loss location, loss type and whether or not
an injury occurred with the adjuster availability data we
send them daily, First Notice selects and notifies the right
type of adjuster at the appropriate branch office.”
Russ Porter
SVP of Information Services
Workmen’s Auto Insurance Co.
“The Innovation First Notice team has really been responsive.
They created our enrollment and drug re-order program totally
from scratch, under tight regulatory requirements, and even
tighter deadlines. We've been impressed with the flexibility
of both their software and their reps.”
John Hennessy
Chief Operating Officer
Health Alliance
“As a client of both Innovation First Notice and AlacNET, we’re
very excited to see that two of our key service providers
have combined their efforts,” said Carlo Pugnetti, Vice
President, Claims, Fireman’s Fund Insurance Company.
“The ability to offer AlacNET contractors to policyholders
when they report claims to First Notice will increase the
value of each service to our organization and will improve
customer service across the board.”
Carlo Pugnetti
Vice President, Claims
Fireman’s Fund Insurance Co.
“Murphy and Beane is a unique case in that we are both
a law firm and a TPA. Our previous claim reporting process
was largely a manual one: loss reports were handwritten on
paper forms and often illegible. Innovation First Notice has given us
a direct reporting process that is automated, immediate, and
accurate. We’re now able to respond to losses much faster
than before.”
David Richardson
Claims Manager
Murphy and Beane
“Utilizing an integrated solution from Innovation First Notice
and Bridium has helped our claims organization become vastly
more efficient. It’s a natural fit to combine EDI state
reporting tools for workers’ compensation insurance
carriers and claims administrators.”
Marybeth Slane
Assistant Vice President of Claims
AmCOMP
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