Technology Overview

	“The cost savings associated with outsourcing are no longer simply enablers of competitive advantage, but necessary for the survival of an insurer’s IT organization.” Insurance & Technology, Nov. 2002

Innovation First Notice specializes in eliminating the inefficiencies of information intake. We take calls promptly, guide callers through rules-based call flows that don’t keep them on the phone a second longer than necessary, integrate with value-added services and back-end client systems, and then automatically notify all stakeholders in the format and media of choice.

We can say that First Notice can handle a transaction better, faster, and cheaper than our clients can, themselves—because of our technology (and because it’s true!). Our state-of-the art call centers and industry-leading intake platform are the tools of our trade. They allow us to quickly meet the needs of the most complex service programs and become a seamless extension of a client’s business.

Please read on in this section for in-depth discussions and diagrams of our call center systems, our Web-based application, ClaimCapture, and the Innovation First Notice teams that support them. Some highlights are listed below:

• Intake via phone, fax and Internet
• 24x7x365 call center operations
• Multiple sites with complete fail-over and disaster recovery
• The latest (and redundant) telecom hardware and software to accept, distribute and monitor your calls
• Web-based intake software featuring end-to-end customization
• Seamless integration with client systems
• Rapid adds, deletes, and changes