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Property Services
With property losses, insurance carriers face two main challenges: enhancing their customer’s claims experience by quickly getting policyholders back to pre-loss condition; while also controlling paid loss. Through the creation of the Innovation Managed Property Network, both of these challenges are addressed. First, at the point of reporting a claim, the policy holder is provided a choice of contractors to help the insured fix their loss quickly. Next, through the standardization of communication between the contractor, insurance company, and insured, the scope and approach for mitigating and settling the loss can be agreed upon quickly, significantly lowering the paid loss on the claim. Below is a process flow showing how this communication takes place:
About the Innovation Managed Property Network
Innovation Managed Property Network is a network of experienced local contractors and mitigation specialists that focus on construction and restoration services for the insurance industry. Whether damage results from fire, water, wind, lightning, smoke, ice or vandalism, The Innovation Managed Property Network guarantees prompt, quality repairs to residential and commercial properties.
Contractor Selection and Qualification Process
The contractors and mitigation specialists who are part of our network are carefully selected. Only those who meet the high standards of our rigorous qualification process are accepted. That ensures that you are securing the most reliable and professional companies within your community.
The objective qualification process for each contractor and mitigation specialist includes:
- Detailed 3-year financial reviews
- Proof of insurance
- Signed W-9 form
- Copies of customer testimonials
- Independent credit report
Each contractor and mitigation specialist must also undergo recurring annual reviews of their independent credit reports to ensure their service and financial credibility is maintained. Also, every claim that a contractor works on is reviewed to ensure both customer and carrier standards are met. If a 99% customer satisfaction is not maintained, contractors are put on probation and removed from the program all together if problems persist. This constant credentialing of the contractor’s work is what sets Innovation’s Property Managed Network apart from other contractor programs.
Benefits to Our Customers
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| “Utilization of the network has significantly streamlined our claims handling process by reducing wait time between inspection of the property and securing faster agreement around scope and price. We have fewer open files as a result of the relationship and have received overwhelmingly positive feedback regarding the service and quality of work.” |
Wes Broseke,
Ohio Mutual
Property Claims Manager |
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The benefits and services afforded to each of our customers are contractually guaranteed and managed through a state-of-the-art in-house software application.
As a customer of Innovation’s Managed Property Network, you receive: a three-year warranty on all repairs; 24-hour emergency response; prompt, reliable communication throughout the repair process; and immediate service in emergency and non-emergency situations. Estimates can be written utilizing any number of the software applications required by most insurance carriers to maintain credibility and competitiveness in pricing.
Services Provided
No job is too big or too small. Since disasters occur around the clock, contractors and mitigation specialists are available 24 hours a day, 365 days a year. We can find you temporary living arrangements at the same time we dispatch an emergency response team. Our local contractors and mitigation specialists respond quickly to provide emergency board-up and clean-up.
Whether your experience is the result of fire, water damage, lightning, hail, explosion, vehicle, ice back-up, building collapse, freezing, wind damage or some other situation, Innovation’s Managed Property Network is here to help!
Fire, Smoke, Water & Wind Restoration/Reconstruction
The following services outline the scope and expertise of the partners associated with Innovation Managed Property Network Contractors:
- Complete structural renovation and repair
- Drywall, painting, siding, and roofing
- No-Odor Guarantee—odor removal
- Smoke, soot, and water decontamination
- Debris removal
- Contents cleaning and restoration
- Interior clean-up
- Temporary electrical hook-ups
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- Temporary roof covering
- Water extraction
- Drying and dehumidifying
- On-site carpet/wood floor drying
- Structure drying
- Mildew odor removal
- Book and document drying
- Guaranteed estimates and appraisals
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Agents, adjusters, insurers or contractors looking to join the Innovation’s Managed Property Network, can call us today and we will get you started using our system: 877-700-9009. |
