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Auto Glass Claim Administration
 The outsourcing of auto glass claims has been standard practice in the insurance industry for years. Glass losses are high in volume and low in severity, making them the perfect “low-touch” candidates for passing on to third-party specialists. Today carriers outsource the handling of more than 80% of the P&C glass claims occurring each year.
While outsourcing glass claims has indeed become commonplace, the current market is rife with inconsistent pricing, sub-optimally managed shops, conflicts of interest, regulatory issues and a lack of technological sophistication. Innovation First Notice, the leading claim-intake provider to the P&C industry, has created Glass+™ to solve all of these problems.
The Glass+ Solution
We’ve partnered with two of the most advanced technology and service delivery companies in the industry today, ClaimForce and Netcost, to create a completely integrated end-to-end glass solution. Innovation First Notice reps handle the intake of glass claims and coverage verification in our call centers using ClaimCapture™, our state-of-the-art FNOL-processing system. We’ve seamlessly integrated ClaimCapture with ClaimForce’s vendor procurement system for shop assignment, bill presentment and management reporting. Netcost manages the network of shops, monitors their quality, and handles all claim administration. Together, our unique expertise and economies of scale combine to produce the lowest cost, highest quality, most efficient glass solution available.
How It Works
View the diagram below for a step-by-step overview of the Glass+ process:
(view larger
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Benefits
Glass+ has brought an entirely new approach to the handling of auto glass claims. Its completely integrated, end-to-end solution delivers the following benefits:
- Reduced loss costs – consistent, countrywide “network” pricing, flat labor and kit rates, increased repair vs. replace %, and elimination of arbitrary county/market discount structures translate into lower average invoices.
- Lower administration fees – experience lower costs per call by leveraging our significant call center capabilities and claim-intake economies of scale.
- Better customer experience – our tightly managed shops utilize network-wide “best practices” and are constantly measured by a mail/email/outbound-phone customer satisfaction program. Policyholders are also guaranteed original equipment manufacturer (OEM) parts.
- Irrefutable regulatory compliance – we don’t own the shops in our network, and the shops don’t pay to participate. All referrals are unbiased and based strictly on shop performance. After-market parts usage is prohibited.
- One-stop shopping and convenience – completely
integrated Web-based technology provides 24x7 access to
real-time claim information as well as a complete suite
of optional FNOL auto services (DRP, police reports, CAT profiling, fraud
detection, subrogation scoring, etc.).
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