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Services Overview
Innovation First Notice specializes in the kinds of information transfers
that most outsource providers do everything they can to avoid.
Complicated, lengthy calls. Sensitive content. Callers who
are distressed, uncertain, and looking for answers. Exchanges
that go smoothly only when trust is assumed—and assured.
We specialize in claim reporting and customer service for
insurance and healthcare because we’re uniquely qualified
to do so. We know trust is paramount, so our people, our technology,
and our advantageous integration points all work together
to guide your customers to you, seamlessly.
 As
an invisible extension of your business, Innovation First Notice can
offer a superior customer experience and reduce your costs
in the process.
A Unique Combination
People
Our client teams have over ten years’ experience creating
and maintaining (often on a daily basis) extremely complex
programs. The CSRs in our three call centers are skilled in
the handling of sensitive insurance and healthcare calls.
In fact, it’s the only kind of calls they take.
Technology
Elaborate call flows? Multi-level account hierarchies? Involved
business-rule logic? Strict government regulation? First Notice’s
ClaimCapture™ intake platform was designed to deftly
manage them all, while simultaneously processing large transaction
volumes. Its Web-based architecture also allows quick and
easy changes and powerful outbound distribution options on
the back-end.
Integrated Services
We extend service “beyond the basics” not only
with our own capabilities but also with those of our best-of-breed
partners. Innovation First Notice is geared to maximize the value of
each information transfer.
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