 |
|
|
Service-Level Comparison
Compare and contrast the different service levels below.
| |
Express |
Extra |
Enterprise |
| Min. claims per month: |
25 |
100 |
1,000 |
| All lines of business: |
yes |
yes |
yes |
| Implementation time: |
1-2 weeks |
4 weeks |
8-12 weeks |
| Policy feed: |
|
|
yes |
| Call flows: |
standard |
standard+add'l ?s |
customizable |
| Vendor referrals: |
|
|
yes |
| Loss report format: |
standard ACORD |
standard ACORD |
customizable |
| Max. distributions: |
4 |
multiple |
multiple |
| - via fax |
yes |
yes |
yes |
| - via email |
yes |
yes |
yes |
| - via EDI |
|
ASCII flat
file |
yes |
| - state filing |
|
yes |
yes |
| Escalations: |
standard criteria |
standard criteria |
customizable |
| Reports: |
call activity |
call activity |
customizable |
|
|
