|
Press/Analyst Contact
Merastar Insurance Selects First Notice Systems for 24X7 Claim Reporting and Customer Service
First Notice Systems' array of services at Initial Point of Collection cited as key to enhancing the Customer Experience
Boston, MA & Chattanooga, TN — January 18, 2005 — Merastar Insurance Company, a specialist in employer-sponsored personal automobile and homeowners’ insurance, and First Notice Systems®, Inc., the leader in claim-reporting solutions for the insurance industry, today announced that Merastar has implemented First Notice Systems, Inc as its 24X7 claim reporting and customer service solution partner.
“First Notice Systems was the clear choice for the world-class BPO call center and technology provider we needed to reduce claim costs while maintaining our high customer service standards,” said Scott Harris, Vice President of Claims, Merastar. “We are confident that our new claims environment will enable us to support our growing business well into the future.”
FNS’ ClaimCapture platform will handle all claims for Merastar, reported via all available channels such as telephone, fax and Internet. The FNOL data will be transmitted in real time to Merastar’s claims management system for adjudication. After signing the contract, the Merastar-FNS program was designed, developed, tested and put into live production by FNS in less than 60 days.
Phase two of the implementation will include connecting Merastar’s policyholders with an auto body shop from a database of Merastar preferred body shops (DRP program). These preferred body shops have committed to work quality and guaranteed turnaround times. Phase two will also include automatic police report ordering if a claim meets Merastar defined criteria. The police reporting program takes advantage of First Notice Systems’ partnership with Choicepoint.
“We are excited to add Merastar Insurance Company to our growing list of BPO clients,” said Will Fulton, President of First Notice Systems. “Together, our technology, people and program design will combine to enhance Merastar’s customer experience, as well as increase loss improvement potential through the intelligent insertion of claim services into the FNOL workflow.”
About Merastar Insurance
Merastar Insurance Company provides employer-sponsored personal property and casualty insurance for persons in the United States. Merastar’s mission is to provide quality personal insurance to employers and their employees through the convenience of payroll deduction. Merastar helps employers provide another benefit option for their employees by making personal insurance coverage convenient, easy to access and easy to manage. For more information, please visit www.merastar.com.
About First Notice Systems, Inc.
Founded in 1993, First Notice Systems, Inc.® is a premier
provider of claim reporting and customer service solutions
to the insurance industry. With over 90 national
clients now utilizing First Notice Systems’ claims reporting
services and software products, First Notice successfully
connects insurance carriers, third-party administrators and
healthcare organizations with their customers through a combination
of call center outsourcing services and rules-based Web technology.
Headquartered in Boston, MA, First Notice Systems, Inc. is
a wholly owned subsidiary of Concentra Inc. First Notice Systems
and Concentra are registered trademarks of Concentra Operating
Corporation. All rights reserved.
About Concentra Inc.
Concentra Inc. is the comprehensive outsourcing solution
for containing healthcare and disability costs. Serving the
occupational, auto and group healthcare markets, Concentra
provides employers, insurers and payors with a variety of
integrated healthcare services. These services include employment-related
injury and occupational healthcare, in-network and out-of-network
medical claims review and re-pricing, access to specialized
preferred provider organizations, first notice of loss services,
case management and other cost containment services. Copyright
2004 Concentra Operating Corporation. All rights reserved.
www.concentra.com |
