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Press/Analyst Contact
Fireman’s Fund Deploys Web-Based Claim Reporting Technology From First Notice Systems, Inc.
Self-service claim reporting offers immediate, integrated channel for efficient data capture, triage and assignment
Boston, MA & Novato, CA — February 15, 2005 — Fireman’s Fund® Insurance Company, a major property and casualty insurer, and First Notice Systems®, Inc., the leader in claim-reporting solutions for the insurance industry, today announced that Fireman’s Fund has implemented ClaimCapture™, the Web-based claim reporting platform developed by First Notice Systems.
“ClaimCapture uses and advances our existing telephonic program with First Notice Systems to satisfy more claimant needs while also expediting our internal requirements,” said Tom Galle, Claims Director, Fireman's Fund. “So far, we've already implemented seven highly customized lines of business with our policy and claim system, integrating each within the application. We are extremely pleased to introduce these exciting new capabilities to our customers.”
First Notice Systems’ ClaimCapture platform provides all reporting entities—insureds, agents, risk managers, supervisors, employees and others—with a unique reporting experience. The platform uses business logic as well as distribution logic that adapts to a wide range of loss inputs, enabling policy lookup and customized intelligent scripting. As a result, Fireman’s Fund can validate data earlier in the process, which in turn can reduce unnecessary contact and accelerate the claims administration process.
“First Notice has enjoyed a long-standing relationship with Fireman’s Fund, so we are delighted to now include Internet reporting in our deliverables,” said Will Fulton, President of First Notice Systems. “Increasingly, self-service reporting is becoming a strategic initiative for leading carriers such as Fireman’s Fund. We’re gratified that our technology will play a key role in providing Fireman’s Fund customers with choice, speed and convenience when selecting a reporting channel.”
About Fireman’s Fund Insurance Company
Fireman’s Fund Insurance Company is a premier property and casualty insurance company providing personal, commercial, marine, excess and surplus lines and agribusiness insurance products nationwide. FFIC is a subsidiary of Allianz AG, one of the world’s largest providers of property and casualty insurance and other financial services. For more information, please visit www.firemansfund.com.
About First Notice Systems, Inc.
Founded in 1993, First Notice Systems®, Inc. is a premier
provider of claim reporting and customer service solutions
to the insurance industry. With over 90 national
clients now utilizing First Notice Systems’ claims reporting
services and software products, First Notice successfully
connects insurance carriers, third-party administrators and
self-insureds with their customers through a combination
of call center outsourcing services and rules-based Web technology.
Headquartered in Boston, MA, First Notice Systems, Inc. is
a wholly owned subsidiary of Concentra Inc. First Notice Systems
and Concentra are registered trademarks of Concentra Operating
Corporation. All rights reserved.
About Concentra Inc.
Concentra Inc. is the comprehensive outsourcing solution
for containing healthcare and disability costs. Serving the
occupational, auto and group healthcare markets, Concentra
provides employers, insurers and payors with a variety of
integrated healthcare services. These services include employment-related
injury and occupational healthcare, in-network and out-of-network
medical claims review and re-pricing, access to specialized
preferred provider organizations, first notice of loss services,
case management and other cost containment services. Copyright
2004 Concentra Operating Corporation. All rights reserved.
www.concentra.com |
