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Press/Analyst Contacts
Enterprise Rent-A-Car and First Notice Systems
Join Forces to Efficiently and Easily Offer Rental Cars to
Insurance Customers
First Notice Systems' and Enterprise's common
insurer clients able to offer timely and convenient rental car service
for policyholders reporting auto claims
Boston, MA & St. Louis, MO — June
29, 2004 — First Notice Systems®, Inc.,
the leader in claim-reporting solutions for the insurance
industry, and Enterprise Rent-A-Car, North America's largest
rental car company, today announced a new alliance designed
to provide insurance customers easy access to a rental car
when reporting a claim. Automobile insurance carriers utilizing
First Notice Systems’ claim-reporting services have
the option to add this capability to their program for easy
and immediate access to Enterprise’s 5,000 nationwide
locations. The result is enhanced services for those policyholders
who need alternate transportation while their automobile is
being repaired.
The First Notice and Enterprise collaborative effort makes
finding and reserving a rental car during the claim-reporting
process much simpler and quickly gets the policyholder back
in the driver’s seat. Policyholders who need access
to substitute transportation can select an Enterprise rental
car, enjoy immediate pick up and can take advantage of special
rental prices — a win-win offering for both policyholder
and insurance carrier.
This joint First Notice and Enterprise solution is currently
in use with a select number of automobile insurance carriers
who are mutual clients of both Enterprise and First Notice
Systems.
“We are in touch with policyholders at a critical point
in the claims process – at the very beginning –
when people are often overwhelmed by all that happens in an
auto accident,” said Will Fulton, President of First
Notice Systems. “The more First Notice is able to automate
up-front, the smoother the claims resolution process is for
both the policyholders and claims adjusters. Our relationship
with Enterprise is valuable because, first, they ensure that
each policyholder has quick and easy access to a rental car,
then they assist adjusters in coordinating the return of the
policyholder’s repaired automobile at the end of the
rental period.”
Bruce Clifton, Vice President of National Marketing at Enterprise
Rent-A-Car, added, “We are extremely pleased to announce
our relationship with First Notice Systems. Its solid reputation
and expertise in claims reporting is the perfect complement
to our process.”
The First Notice/Enterprise Joint Service
Each insurance carrier utilizing the First Notice and Enterprise
service determines the circumstances under which an Enterprise
rental car is offered to individuals who report a claim. Carriers
typically prompt referrals based on:
- claim reporter's relationship to the insured;
- coverage on their policy;
- severity of damage to the insured vehicle;
- any combination of a wide variety of criteria.
Once a caller qualifies, the First Notice customer service
representative initiates the rental reservation by either
transmitting the loss information into Enterprise’s
ARMS® system or transferring the caller directly to Enterprise’s
national reservation center. If a policyholder has rental
reimbursement coverage, Enterprise can bill the insurance
carrier directly. As a result, the joint First Notice/Enterprise
service offers a seamless process for all parties involved.
About Enterprise Rent-A-Car
Enterprise Rent-A-Car operates more than 600,000 Rental and
Fleet Services vehicles worldwide and has annual revenues
of more $6.9 billion. Last year, Enterprise opened more than
300 new locations, increasing its total locations to more
than 5,500. Enterprise is currently number 16 on the Forbes
“500 Largest Private Companies in America” list.
For more information about Enterprise visit www.enterprise.com.
About First Notice Systems, Inc.
Founded in 1993, First Notice Systems, Inc.® is a premier
provider of claim reporting and customer service solutions
to the insurance and healthcare industries. With over 80 national
clients now utilizing First Notice Systems’ claims reporting
services and software products, First Notice successfully
connects insurance carriers, third-party administrators and
healthcare organizations with their customers through a combination
of call center outsourcing services and rules-based Web technology.
Headquartered in Boston, MA, First Notice Systems, Inc. is
a wholly owned subsidiary of Concentra Inc. First Notice Systems
and Concentra are registered trademarks of Concentra Operating
Corporation. All rights reserved.
About Concentra Inc.
Concentra Inc. is the comprehensive outsourcing solution
for containing healthcare and disability costs. Serving the
occupational, auto and group healthcare markets, Concentra
provides employers, insurers and payors with a variety of
integrated healthcare services. These services include employment-related
injury and occupational healthcare, in-network and out-of-network
medical claims review and re-pricing, access to specialized
preferred provider organizations, first notice of loss services,
case management and other cost containment services. Copyright
2004 Concentra Operating Corporation. All rights reserved.
www.concentra.com |
