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Press/Analyst Contact
Argonaut Insurance Company Selects
First Notice Systems' Claim Reporting Solutions
Leading specialty insurance provider standardizes
its phone, fax and Internet claim reporting process on a single,
web-based platform
Boston, MA — May 19, 2004
— First Notice Systems®, Inc., a proven leader in
claim reporting solutions for the insurance industry, has
been selected to provide a combined service/software claim
reporting solution to Argonaut Insurance Company, a subsidiary
of Argonaut Group, Inc. (NASDAQ: AGII), a national underwriter
of specialty insurance products. Currently in production,
phase one of Argonaut’s new claims reporting program
was developed and deployed in just 60 days.
As a commercial insurance carrier renowned in the industry
for its exemplary claims service, Argonaut remains committed
to proactive claims management. Argonaut selected First Notice’s
ClaimCapture™ software platform, a sophisticated web-based
claim intake engine, to enable multi-channel claim reporting
in support of Argonaut’s customer-centric focus. Once
fully implemented, First Notice’s combined service/software
program will enable Argonaut clients to report workers’
compensation, general and automobile liability claims –
24 hours a day, 7 days a week, 365 days a year – via
their submission process of choice: phone, fax or Internet.
Through ClaimCapture, Argonaut has effectively consolidated
its various claim reporting mechanisms onto a single, comprehensive
platform; streamlining and simplifying the claim reporting
process for all Argonaut clients.
“We chose First Notice Systems because of the versatility
of their claim reporting solutions and services,” commented
Teri Blauer, Vice President of Claims for Argonaut Insurance.
“The ClaimCapture solution offers the flexibility to
customize our claim reporting processes to meet the differing
business needs of each of our clients. We’re excited
about our new affiliation with the First Notice team.”
“We take pride in helping client-focused companies
like Argonaut enhance their touch points with customers,”
said Will Fulton, President, First Notice Systems. “Argonaut
understands the importance of starting a claim on the right
foot, and has taken advantage of a wide range of our service
and software offerings. We look forward to playing an important
role in Argonaut’s continued success.”
About Argonaut Group, Inc.
Headquartered in San Antonio, Texas, Argonaut Group, Inc.
(NASDAQ: AGII) is a national underwriter of specialty insurance
products in niche areas of the property & casualty market
with assets of approximately $2.8 billion. Through its operating
subsidiaries, Argonaut Group offers high quality customer
service in programs tailored to the needs of its customers'
businesses and risk management strategies. Collectively, Colony
Insurance, Rockwood Casualty Insurance Company, Argonaut Insurance
Company, Argonaut Great Central, and Trident Insurance Services
underwrite a full line of products in four primary areas:
Excess and Surplus, Specialty Commercial, Risk Management,
and Public Entity. Information on Argonaut Group and its subsidiaries
is available at www.argonautgroup.com.
About First Notice Systems
Founded in 1993, First Notice Systems® is a premier provider
of claim reporting and customer service solutions to the insurance
and healthcare industries. With over 80 national clients now
utilizing First Notice Systems’ claims reporting services
and software products, First Notice successfully connects
insurance carriers, third-party administrators and healthcare
organizations with their customers through a combination of
call center outsourcing services and rules-based Web technology.
With headquarters in Boston, MA, First Notice Systems, Inc.
is a wholly owned subsidiary of Concentra Inc.
About Concentra Inc.
Concentra Inc.® is the comprehensive outsourcing solution
for containing healthcare and disability costs. Serving the
occupational, auto and group healthcare markets, Concentra
provides employers, insurers and payors with a variety of
integrated healthcare services. These services include employment-related
injury and occupational healthcare, in-network and out-of-network
medical claims review and re-pricing, access to specialized
preferred provider organizations, first notice of loss services,
case management and other cost containment services. Concentra
is a registered trademark of Concentra Operating Corporation.
All rights reserved. www.concentra.com.
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