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Press/Analyst Contacts
Esurance Selects Innovation First Notice’s ClaimCapture™ Software Platform for Call Center Claim Reporting
Platform functionality to streamline the claim handling process and enable significant service enhancements
San Francisco, CA and Newton, MA — June 11, 2007 — Esurance, the direct-to-consumer auto insurance company, and Innovation First Notice®, Inc. (First Notice) today announced that Esurance has selected First Notice’s ClaimCapture software application as its next-generation claim reporting platform.
Esurance plans to deploy ClaimCapture into its service center in Sioux Falls, South Dakota. The platform will be hosted by First Notice on an Application Service Provider basis, where it will be accessed by loss reporting representatives and supervisors to handle claim intake for auto physical damage and bodily injury claims.
“Esurance is committed to providing best-in-class claims service. First Notice truly understood our business challenges from a centralized service center perspective, and is working side-by-side with our claims teams to develop an enhanced claim reporting experience,” said Mark Hofmann, Claims Technology Manager at Esurance. “By enhancing the amount of information collected when a customer first calls with a claim, our policyholders will have an even better claims experience with Esurance.”
ClaimCapture provides Esurance with comprehensive functionality for enhancing its data capture, triaging, scoring, and assignment capabilities at the claim initiation stage. The platform will integrate seamlessly in real-time with Esurance’s policy and claims systems that automate the direct repair program and appraisal assignment process.
“We are proud that Esurance has chosen First Notice as its strategic claim reporting technology partner,” said Will Fulton, President, Innovation First Notice. “Esurance’s position as the industry’s fastest growing personal auto insurance company reflects their thought leadership in critical areas such as claims. We look forward to deploying this integrated solution to Esurance’s customer base.”
About Esurance®
Esurance, a subsidiary of White Mountains Insurance Group, Ltd. (NYSE: WTM), provides personal auto insurance direct to consumers online and through select online agents. Esurance is dedicated to constantly improving the way people shop for, buy, and manage their auto insurance. By combining the best of technology with industry know-how, Esurance is able to offer hassle-free coverage with 24/7 customer service and claims handling at competitive prices.
Through Esurance’s Web site, www.esurance.com, customers can get instant quotes, view comparison quotes, buy an Esurance policy, and print their proof of insurance card—all in minutes. Esurance also offers policyholders the ability to make policy changes and file claims instantly online, demonstrating its commitment to improving the entire insurance process from quote to claim.
About Innovation First Notice
Innovation Group (LSE:TIG) provides technology-enabled outsourcing services and software solutions to more than 200 insurers and other risk carriers through its international network of offices. Our team consists of insurance, business and technology industry experts who have designed and delivered proven business process solutions for organisations across the world. With more than 2,000 professionals, we have built Innovation Group’s pioneering reputation on the delivery of modern, innovative business process solutions that deliver cost savings, profit impact and key customer service benefits. Innovation Group technology solutions are installed in 11 countries worldwide, and used by more than 25,000 people processing more than 20 million policies and millions of claims annually. For more information visit us at www.innovation-group.com.
With over 90 national clients now utilizing Innovation First Notice’s claims reporting services and software products, First Notice successfully connects insurance carriers, third-party administrators and self-insureds with their customers through a combination of call center outsourcing services and Web-based enterprise software. Headquartered in Newton, MA, Innovation First Notice, Inc. is a division of Innovation Group.
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