Alliance Partners

At Innovation First Notice, alliance partnerships are crucial to our ability to deliver maximum value to clients. While we specialize in providing claim reporting and customer service solutions to the P&C market, we recognize there’s a universe of related services stemming off the FNOL event which extend the value we can deliver more deeply into the claims administration process. First Notice turns to alliance partners to augment our core products and services in order to deepen our impact in times of customer need.

Our alliance partners come in all shapes and sizes. Some are Fortune 500 organizations, while others are emerging firms in new markets. By combining forces with Innovation First Notice, all our alliance partners either enhance the efficiency gains we offer clients or help us bolster our clients’ customer service efforts. Many do both.

Although Innovation First Notice has collaborated with a number of third party organizations throughout the last decade, we’ve created formal alliance partner relationships with these leading companies:

ChoicePoint, the insurance industry’s largest information provider, and First Notice automate the ordering of police reports when claims are first made. First Notice electronically transmits claim data into OrderPoint®, ChoicePoint's solution for managing the police report retrieval process. ChoicePoint then notifies carriers by email as soon as the reports are available—shaving days off the normal process.

Innovation First Notice and ClaimForce enjoy a multi-dimensional relationship which drives substantial incremental value for our insurance clients, significantly enhances Innovation First Notice’s core products and services, and dramatically expands BPO options for the insurance claim industry. Our new Glass+™ platform is a fully integrated end-to-end glass solution enabling carriers to outsource (or in-source) insurance glass claims more efficiently through a comprehensive, independent national glass network. We also offer policyholders broader choice while cost-effectively managing a full range of accredited auto physical damage and property claim service providers selected on the basis of ClaimForce ServiceScore™ key performance metrics. Services currently available include Rental, Appraisal including Property, Contents and Emergency Restoration, and Managed Repair. Integrated ClaimForce compliance solutions include Total Loss Compliance and Direct Access for credentialed DRP program management.

Innovation First Notice has integrated its first report of injury (FROI) services with Claims Harbor’s EDI state reporting software for WC claims. Injuries reported into ClaimCapture are transmitted directly into Claims Harbor’s system, where claim professionals can easily submit the first reports to states via EDI. First Notice can also transmit loss data directly into Claims Harbor’s Claims3 claim management system so that clients can combine best-of-breed claim reporting with cutting-edge claim management.

Enservio’s industry-leading valuation engine today handles over $300M of content with real-time LKQ matching across billions of items. Enservio has collaborated with Innovation First Notice to provide the industry’s first robust, outsourced “FastPath” property claims solution. Leveraging ClaimCapture and Enservio’s valuation engine, this outsourced solution efficiently gathers, appraises, and manages the contents valuation process. This integrated FNOL-Contents valuation offering at initial point of collect results in quicker claim settlements which increases customer satisfaction, lowers loss payouts, and lowers ALE costs.

Auto insurance policyholders who report an eligible claim through Innovation First Notice get instant access to Enterprise Rent-A-Car’s nationwide network of rental car locations. Insurance carriers that leverage this connection make is easy for their customers to find alternative transportation at an affordable rate while their car is being repaired.

During the loss report, Innovation First Notice connects auto insurance claimants to Hertz’s network of car rental locations across the United States. The ClaimCapture system checks policy coverages, and rentals are reserved for qualified, interested customers for an initial authorization period. Hertz provides pick-up service to assist policyholders and special insurance replacement rates to help carriers manage claim expenses.

ClaimDirectorSM is a supervised expert system that helps carriers distinguish between suspicious and meritorious claims. The system provides scores for claims based on an analysis of each claim’s attributes and any matching records in the ISO ClaimSearch® database. Innovation First Notice and ISO have collaborated to provide this enhanced Fraud scoring component on top of ClaimCapture’s fraud scoring engine. When ClaimCapture submits a claim to ISO based on each client’s specific business rules, ClaimDirector analyzes the attributes of the claim— along with information from any matching claims found in the ISO ClaimSearch database—and compares those attributes against proven fraud indicators appropriate for the claim. The result is two powerful fraud scores which can be delivered as part ClaimCapture’s claim distribution engine.

Innovation First Notice and ProcessClaims have linked claim reporting with automated collision appraisal assignment to streamline the handling of auto physical damage losses. Our clients can now have their auto PD claims routed to a preferred collision repair shop (DRP), a staff appraiser, or an independent appraiser during the first-report. Through a two-way interface with ProcessClaims, Innovation First Notice can determine the appropriate appraisal assignment resource for each loss, offer the relevant options to policyholders, and then transmit the assignment back through ProcessClaims at the end of the reporting process.

Red Oak E-Commerce Solutions, Inc. (ROES) offers a full range of Electronic Data Interchange (EDI) and E-Commerce solutions aimed at the workers’ compensation industry and state reporting compliance. ROES has partnered with IFN to provide an integrated state reporting solution which leverages ClaimCapture’s existing capabilities around Workers Compensation mandatory state fields, managed care integration, and state form compliance. ROES provides a portal to handle subsequent reporting (SROI) for carriers’ adjusters beyond this integrated FROI-State filing solution.

Insurance carriers that utilize our claim-reporting services or our claim-reporting software, ClaimCapture™, can easily leverage our connection to ServiceMaster Clean’s national network of Quality Restoration Vendors. Eligible policyholders with water, fire or smoke damage receive a phone call within 1 hour. A restoration specialist then arrives on site within 4 hours.

If you’re interested in becoming an alliance partner, please click here.