Outsource vs. ASP

Introduction  |  Coverage Facts   |  ASP Benefits

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Innovation First Notice offers a number of delivery options for its services. For those clients who’ve had enough of managing call centers and worrying about staff shortfalls and volume peaks and want to concentrate on their core business, we offer a full outsource model.

You’ll be outsourcing with the peace of mind that three redundant call centers bring you. In ten years of around-the-clock operation, we have never missed a call.

Our highly trained CSRs answer the phone in your name and skillfully, empathetically walk your customer through the transaction. They enter all information in the ClaimCapture™ intake platform, guided by the logic in the application and your unique business rules.

You can also fax transactions to us and Innovation First Notice reps will perform the data entry, check for completeness and accuracy, and then “close” the transaction, setting off the appropriate back-end notifications.

ASP

Some clients feel more comfortable when their own employee picks up the phone. But they don’t want their own software directing the call. For these clients we offer ASP (Application Service Provider) delivery.

Your CSRs answer the phone in your own call centers just like before. The only difference is that they now enter the calls into the ClaimCapture intake platform—and everyone benefits from increased functionality and extended services.

Software “delivery” is over the Web. Since all systems live at a secure, redundant Innovation First Notice data center, there is no up-front IT investment or ongoing maintenance effort.

In fact, there’s no up-front anything. You simply pay per transaction as your CSRs take calls.

The Best of Both Worlds

And then some clients want it all. They use ClaimCapture via ASP delivery in their own call center during normal business hours, and then switch over all their calls to Innovation First Notice during after-hours, weekends and in CAT/overflow situations. Instantly they remove the worst staffing headaches from their call center. And this “hybrid” model is efficient in that both call centers are accessing the same ClaimCapture call flows, business rules, integrated services, and Internet Reporting capabilities.