Management

Will Fulton / President

As president, Will Fulton has overall responsibility for the strategic direction and operation of the company. He has been with First Notice since 1996, holding key management positions in a number of functional areas. He started as the director of national accounts where he was tasked with building, maintaining and growing relationships with the existing client base. After delivering significant results there, Will was promoted to vice president of sales and marketing, where he took on new client acquisition, while continuing to manage the existing book of business. In 1998, Will became president of the company. Prior to First Notice, Will was a top sales performer at Individual, Inc. and Spinnaker Software. Will graduated with a Bachelor’s degree in Political Science from the University of Vermont.

Jay Guden / Vice President, Operations

Jay Guden provides operational, product development and financial oversight for the company. He joined the First Notice team in 1996, and during his tenure he has led the design of the company’s claim handling applications as well as the implementation and management of its three call centers. Prior to First Notice, he spent several years at Mercer Management Consulting working on strategy, process management, and market research engagements across financial services and manufacturing industries. Jay also worked in product management for Whirlpool Corporation focusing on competitive positioning and merchandising, as well as product development. Jay received his B.A. from Harvard and his Masters in Business Administration from the Kenan Flagler School at the University of North Carolina.

Greg Powers / Vice President, Sales & business Development

Greg Powers has overall responsibility for the company’s sales, marketing and business development direction. He brings over 15 years of sales and management experience and an established track record of delivering sustained customer growth and satisfaction to this position. Before joining First Notice in 2001, he served as CRM startup Revenio, Inc’s (acquired by Vignette) first Director of Sales, securing Fortune 500 customers for its multi-channel call center and marketing automation platform. Prior to this, Greg spent five years at NewsEdge Corporation (acquired by Thomson) in various sales/sales management roles. Before NewsEdge, he held sales positions at computer hardware and data warehousing provider NCR Corporation. Greg has spoken at numerous industry conferences and forums, including IASA, as well as panels sponsored by Guidewire, Claims Harbor and ClaimForce. Greg received his BA in Economics from the College of the Holy Cross, and his Masters in Business Administration from the Whittemore School at the University of New Hampshire.

Mark Leonard / Vice President, Account Management

Mark directs the Strategic Account Management team for Innovation First Notice and is charged with managing and growing the company’s installed customer base. He is also responsible for the development, documentation and implementation of the corporate strategy for ongoing account relationships. Before coming to First Notice, Mark spent more than 15 years in consulting, business development, account management, and strategic alliance positions for such companies as Fleet Bank, Digitas, The Faneuil Group and Arvato (Bertelsmann). At Arvato, Mark was responsible for CRM portfolio growth & alliance management within the company’s business process outsourcing (BPO) function. At the Faneuil Group, Mark was SVP responsible for Business Development and Account Management for this multi-channel BPO organization. Mark received his B.Sc. and M.A. from Trinity College Dublin. He also holds a Law degree from the Queen’s University Belfast.

Walter Heffernan / Vice President, IT

Walter Heffernan manages the creation of all new client programs at Innovation First Notice, as well as the company’s IT infrastructure and development activities. His teams are responsible for accurately capturing client requirements and then rapidly turning those requirements into ClaimCapture account hierarchies, business rules, call flows, routings, and seamless EDI/XML connectivity. Walter has been with First Notice since 1995, working on client implementations in a variety of roles. He has a wealth of IT/development experience including previous positions at Bay State Healthcare and in the manufacturing industry. Walter has a Bachelor’s degree in Computer Science from Northeastern University.

Ara Pongratz / Vice President, Professional Services

Ara Pongratz directs all architecture and software development of ClaimCapture™, the industry-leading intake and distribution platform. He brings to this role over twenty years of experience managing IT operations and development organizations in the insurance and healthcare verticals. Prior to joining First Notice in 2001, he managed IT initiatives at Harvard Pilgrim Health Care where he was responsible for designing, developing, implementing, and supporting enrollment, claims, and provider systems. At MaxSol Inc., he designed, developed and deployed Web-based platforms enabling various healthcare and P&C constituents to securely access proprietary data. Ara is a summa cum laude graduate of Northeastern University.