Company Introduction

Innovation First Notice was founded in 1993 with the vision of improving the customer service of insurance carriers, third-party administrators, and self-insureds—while simultaneously cutting their costs.

The initial focus was on First Notice of Loss (FNOL) reports. Insurance companies then, like today, were not in the business of capturing information or running call centers. Loss reports came in from everywhere: agencies; branches; regional call centers; etc. Containing inconsistent and incomplete data, these handwritten forms, faxes and electronic files took days moving between company offices/systems and often had to be re-entered along the way.

The need was just as clear in the call centers. Policyholders calling in by phone experienced long hold times and often couldn’t get through at all during peak times and CAT (catastrophe) situations. Incomplete data capture led to frequent callbacks. “Business-hours only” added to the frustration.

Enter Innovation First Notice. Our dedicated professionals, redundant call centers and flexible technology platform have eliminated these inefficiencies in information intake, yielding higher customer satisfaction, faster processing times and substantially lower costs. We offer our clients:

• Three call centers providing 24x7, after-hours and overflow service so a client’s customers always get through.
• CSRs (customer service representatives) highly skilled in sensitive insurance and healthcare programs to expertly guide callers through times of need.
• Customizable intake software that adapts to the most complex business rules and integrates directly with client systems.
• The experience gained from 14 years of service handling millions of information transfers.

The original vision remains: improve service and cut costs.

Throughout its history, Innovation First Notice has stayed true to this vision, becoming the premier provider of outsourced customer service solutions to the insurance and healthcare markets. Over 100 top companies now trust First Notice to seamlessly connect them with their customers in times of need. And while our focus is still claim reporting, our flexible technology and call center expertise allow us to creatively build and deliver services for a wide range of applications.