Does your company run one or more claims contact centers? Ever wonder how their performance stacks up against the competition, or even better—against industry best practices?

There’s a simple way to find out. And you may qualify for a no-cost, no-obligation assessment!

The Innovation First Notice Approach

Take us up on our offer to perform a comprehensive assessment of your claim reporting contact centers. An assessment team led by Jay Guden, Innovation First Notice’s Vice President of Operations, will visit your facility and review your center from top to bottom. The review will include an examination of your internal systems, workflow, technology and business processes, as well as an analysis of your historical data—both at the claim system and telephone switch level.

We have over fifteen years of experience running efficient, systems-driven FNOL contact centers. Our unparalleled depth of experience enables our team to quickly spot opportunities to improve the customer experience while simultaneously identifying expense and loss dollar mitigation opportunities.

Prior to the visit, a pre-site visit questionnaire will be reviewed to provide an overview of the operation to help guide the on-site assessment.  Following our on-site review, a report incorporating the following four key deliverables will be delivered to your team:

• Detailed Operational Cost Model – This model uses data pulled directly off your phone switch, timesheets, scheduling system and FNOL claim-intake system. Other key inputs include your center management’s answers to our proprietary Innovation First Notice cost questionnaire.
• Cost-Savings Opportunity Model – We uncover potential improvements related to your processes, workflow, technology, and contact center management practices. Often, small changes lead to significant cost savings.
• Customer Service Opportunity Review – Based on on-site call monitoring and observation of how claims are handled, we will clearly outline ways to enhance the customer experience. This section covers everything from shorter, more complete calls to system changes offering value-added services during the loss reporting process.
• Best Practices Assessment – We’ve compiled an exhaustive list of FNOL industry best practices. We will measure your center against this list and show how it compares to the competition today.

With so little to lose and so much to gain, Innovation First Notice’s Claim Reporting Assessment might just be the best investment your contact center makes this year. To get the ball rolling, simply fill out the following form and a member of our team will be in contact with you right away to arrange a call to discuss a site visit.

Contact Information (Bold fields are required.)
First Name:
Last Name:
Job Title:
Phone:
Email:
Company Information
Company Name:
Website:
Address:
City:
State/Province:	AB AK AL AR AZ BC CA CO CT DC DE FL GA HI IA ID IL IN KS KY LA MA MB MD ME MI MN MO MS MT NB NC ND NE NH NJ NL NM NS NT NU NV NY OH OK ON OR PA PE QC RI SC SD SK TN TX UT VA VT WA WI WV WY YT (For US and Canada only)
Zip/Postal Code:

Your Claims Contact Centers
Do you operate FNOL contact centers today?	Yes   No
If yes, how many centers do you have?	Please select 1 2 3 4+
How many CSRs/desk adjusters on staff?
What is your monthly claim volume?
What are your hours of operation?     Please select 24x7 Business hours Business hours + W/E
Which lines of business do you serve? (check all that apply)
personal auto       commercial auto personal property   commercial property personal liability   commercial liability workers’ compensation   STD/LTD

Comments

We welcome any and all questions/comments that might help us to better prepare for our one-day review of your claims contact centers.

We take your privacy very seriously. We do not share our customers’ names or email addresses with any outside companies. Please read our policy for full details.