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ClaimCapture Enterprise
ClaimCapture Enterprise is our most comprehensive service,
featuring customization at every step in the process and complete
integration with client systems. It is designed for clients
with large transaction volumes, multi-level account hierarchies,
and complex business rules. It’s available as a turn-key
outsourcing solution or via ASP delivery where your own reps
take the calls in your own call centers.
- Can be adapted to any intake/customer service application.
- Handles all insurance lines of business.
- Utilizes an incoming policy feed from the client to confirm
coverages and to offer additional services.
- Allows n levels of account hierarchies.
- Makes call flow changes easy. Add questions, add screens,
change the order of screens, whatever you like. You can
even have completely different call flows for each of your
accounts.
- Includes our powerful vendor referral engine to path callers
to approved vendor networks.
- Sends an unlimited number of outbound distributions in
customizable formats.
- Integrates seamlessly with client systems via frequent
and regular EDI or XML transmissions. Data from Innovation First Notice
populates your systems ready to act on.
- Features automatic EDI filing to states that mandate it.
- Lets the client customize management reports and escalation
criteria.
- Is available for ASP delivery for use in your call centers.
To see how ClaimCapture Enterprise compares to the other
service levels, click
here.
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