Service Levels

Enterprise | Extra | Express | Agent | View Comparison Chart

Which Level Is Right For You?

Innovation First Notice has a service level to fit the size and complexity of any client. Fill out the simple form below to see which level is right for you. (All fields are required.)

What type of company?:

Carrier Third-Party Administrator Self-Insured Healthcare Provider Other

Do you want your customers to report claims/enter transactions themselves via the Internet?

Yes No

How much customization do you need in your call flows?

None. Standard call flows that capture state-required/ACORD questions are fine. Very little. We might insert a few questions here and there. A lot. Our business rules are complex and unique, and our call flows must completely and accurately relflect them.

Certain ClaimCapture functions require the delivery of a policy feed in order to confirm coverages and to offer value-added services. A policy feed also lets us lookup a caller and pre-fill user information directly into a call flow. Are you interested in setting up a regular policy feed transmission?

Yes No

Are you interested in referring your policyholders to vendor networks for specific services?

Yes No

Upon close of a loss report or other transaction, Innovation First Notice can transfer that information to your back-end systems in a variety of ways. Which selection below best describes how you would like to receive this data?

A simple email message or fax is fine. Send it as an ASCII file so I can import the data into my system. Map the data to my system’s fields and transmit it via EDI or XML directly to my system, thereby eliminating any subsequent data entry.