“Even
minor efficiency improvements in the claims management
process can lead to a significant return on investment.”
Gomez,
Inc.
Providing a superior customer experience
is critical to the satisfaction of your clientele and to your
success. But what if the services central to that great experience
are outside your core competency? Go with Innovation First Notice. All
of our solutions are designed with one thing in mind: to help
you provide better customer service at a lower cost.
Better Service
24 x 7 – Let your customers reach you whenever they
need to…
Fast pickup – …and we’ll answer right
away when they do.
Shorter calls – Our customized call flows keep calls
to the point…
Fewer call backs - …but ensure that we get it all
the first time.
Added services – We can send help immediately or
direct them to resources.
Higher quality – Callers are referred to pre-screened
network providers.
Shorter cycle times – Intelligent integration enables
faster response from you.
Lower Costs
Less expensive calls – Our systems allow a low,
fixed price per call.
CSR productivity – For ASP clients, our software
makes reps more efficient.
Lower overhead – No more training, overtime, support
& staffing headaches.
Lighter IT burden – We maintain the equipment &
software and link to you.
Shorter lag times – What would 2 fewer days cut
from your claims paid expense?
Higher network penetration – Callers are referred
to managed-cost providers.
