| How Can We Help You? |
| Insurance & technology, September 2007 |
| Insurers are changing their contact center philosophies in an effort to improve customer satisfaction and boost customer retention. See how we’re helping Esurance do just that. |
| Read full article. |
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| Successful CAT Claim Reporting Helps Carriers Weather Storms |
| Claims Magazine, March 2005 |
| Proper management of a carrier's claim department and claim-handling processes can mitigate a natural disaster's impact—from both a customer service and claim-handling cost standpoint. |
| Read full article. |
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| Competing Against Progressive |
| Windows® in Financial Services, Winter 2005 |
| First Notice Systems and Enterprise Rent-A-Car join forces to quickly capture auto loss reports and get policyholders back in the driver's seat. |
| Read full article. |
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| Platforms Settle Into a "House of Commons" |
| Risk & Insurance Magazine, October 15, 2004 |
| Common-platform reporting, like other emerging technologies, including telematics and voice stress analysis, is an option that lets carriers harness modern technology to efficiently apply best practices across all their claims. |
| Read full article. |
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| Claim
Reporting vs. Claim Management |
| Claims Magazine, JUly 2004 |
| Property and casualty insurance carriers have numerous
factors to consider when determining the best approach
to claim reporting. First and foremost, they need to separate
claim reporting from the all-encompassing claim management
process. |
| Read
full article. |
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| Outsourced
Call Center: General Casualty Turns to First Notice Systems |
| insurance & technology online,
june 16, 2004 |
| When Sun Prairie, Wisc.-based General Casualty upgraded
its relationship with First Notice Systems last fall to
include the call center service outsourcer's water damage
referral program, it was the latest development in a seven-year
relationship. |
| Read
full article. |
|
|
| Yerrrr
OUT!!! |
| TechDecisions for Insurance, August
2003 |
| Making the decision to outsource IT or business processes
shouldn't involve a leap of faith. The words in a contract
may explain the relationship, but only a bond of trust
can define the partnership. Active participation by an
insurer throughout the process ensures its success. |
| Read
full article. |
