Answering Objections

	“48% of property/casualty insurers outsourced at least one business process in 2001.” Insurance Networking

In the course of a normal sales cycle, you hear things. Objections arise, normally in the areas of time, and money, and control. We like to respond to those objections with the facts our clients have discovered. The orange text below are typical things our clients used to say and the bulleted points to the right show what they have discovered.

We can’t afford it	The Innovation First Notice solution is cheaper than doing it in-house Clients realize significant savings through lag time reduction Immediate referrals to vendor networks add to savings Outsourcing eliminates training, support, maintenance, staffing, and other expenses Revenue/customer retention gains can be driven through program customization and improved service

We don’t have the time	Innovation First Notice has programs that can be up and running in a week Our most complicated implementations are in place within 90 days—and our staff handle the vast majority of the work Once underway, our services free up significant time from management, IT, and support teams

We don’t have the resources	Implementations require minimal involvement from client staff - claim personnel need to determine call flows (which probably already exist) - IT only gets involved in setting up EDI/XML data feeds (e.g., policy, agent, employee eligibility, etc.)

We don’t want to lose control	You won’t—all transaction information is comprehensively collected and instantly delivered to all stakeholders Our technology platform allows quick changes to your program without involving engineers or touching code If you prefer your reps taking the calls, choose our ASP delivery

Our needs are too complex	In fifteen years of business, we’ve seen—and handled—an awful lot One of our clients has over 50,000 accounts totaling over 190,000 risk locations and has customization for each one. In the past two years we have made over 6,000 changes to their overall program. Our intake platform was designed to accommodate complex, high-volume client needs.